Investigating the success of an E-Auction system initiatives among public servants: Validation of an integrated IS success model

Agus Bandiyono, Abdul Hamid Hudalil Muttaqin

Abstract


The implementation of an information system (IS) in public sector organizations was a crucial issue that needs to be addressed periodically. This study was conducted to examine the satisfaction factors of an E-Auction system adoption behavior by using the integrated IS Model of Delon, McLean, and Seddon. The usage of seven dimensions of the integrated IS model such as compatibility, the quality of a system, information, and service, perceived usefulness, and ease of use, to evaluate users satisfaction among public servants are still rare. This study was designed to focus on officials auctioneer that have experiences in using the E-Auction systems. The structured questionnaire with a five-point Likert scale and regression was chosen as the data collection and analysis method. This study found that there were only two of six variables (information quality and compatibility) that significantly prove as predictors of user satisfaction. Interestingly, our findings also found that there was no correlation between perceived ease of use and usefulness. Poor interface design, lack of technical support, and the usage of an E-Auction system that is classified as "order by mandate" were the primary concern that causes the insignificant relationship between variables. Therefore, to boost the satisfaction levels, further IS developers should pay more attention to improving information quality that is compatible with user needs.

Keywords


Accounting; System Quality; Information Quality; Service Quality; Usefulness; Ease of Use; Compatibility; Satisfaction

Full Text:

PDF

References


Abi Bakri, R. (2013). Sistem lelang online berbasis Web. Electrician, 7(3), 98–107. https://doi.org/https://doi.org/10.23960/elc.v7n3.115

Al-Fraihat, D., Joy, M., Masa’deh, R., & Sinclair, J. (2020). Evaluating E-learning systems success: An empirical study. Computers in Human Behavior, 102, 67–86. https://doi.org/10.1016/j.chb.2019.08.004

Aldholay, A., Isaac, O., Abdullah, Z., Abdulsalam, R., & Al-Shibami, A. H. (2018). An extension of Delone and McLean IS success model with self-efficacy. The International Journal of Information and Learning Technology, 35(4), 285–304. https://doi.org/10.1108/IJILT-11-2017-0116

Aldosari, B., Al-Mansour, S., Aldosari, H., & Alanazi, A. (2018). Assessment of factors influencing nurses acceptance of electronic medical record in a Saudi Arabia hospital. Informatics in Medicine Unlocked, 10, 82–88. https://doi.org/10.1016/j.imu.2017.12.007

Alghazi, S. S., Wong, S. Y., Kamsin, A., Yadegaridehkordi, E., & Shuib, L. (2020). Towards sustainable mobile learning: A brief review of the factors influencing acceptance of the use of mobile phones as learning tools. Sustainability, 12(24), 10527. https://doi.org/10.3390/su122410527

Almutairi, H., & Subramanian, G. H. (2005). An empirical application of the DeLone and McLean model in the Kuwaiti private sector. Journal of Computer Information Systems, 43(2), 113–122.

Alzahrani, L., Al-Karaghouli, W., & Weerakkody, V. (2017). Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework. International Business Review, 26(1), 164–175. https://doi.org/10.1016/j.ibusrev.2016.06.004

Bandiyono, A., & Indrianto, N. P. P. (2019). E-Rekon LK application as a form of accounting and information systems implementation in Indonesia. International Journal of Innovation, Creativity and Change, 8(3), 23–40.

Büyüköztürk, Ş., Çakmak, E. K., Akgün, Ö. E., Karadeniz, Ş., & Demirel, F. (2010). Scientific research methods. Ankara: Pegem Akademi.

Chau, P. Y. K., & Hu, P. J. (2002). Examining a model of information technology acceptance by individual professionals: An exploratory study. Journal of Management Information Systems, 18(4), 191–229. https://doi.org/10.1080/07421222.2002.11045699

Chen, C.-C., & Chang, Y.-C. (2018). What drives purchase intention on Airbnb? Perspectives of consumer reviews, information quality, and media richness. Telematics and Informatics, 35(5), 1512–1523. https://doi.org/10.1016/j.tele.2018.03.019

Delone, W. H., & McLean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60

Eppler, M. J. (2006). A comparison between concept maps, mind maps, conceptual diagrams, and visual metaphors as complementary tools for knowledge construction and sharing. Information Visualization, 5(3), 202–210. https://doi.org/10.1057/palgrave.ivs.9500131

Hajiheydari, N., & Ashkani, M. (2018). Mobile application user behavior in the developing countries: A survey in Iran. Information Systems, 77, 22–33. https://doi.org/10.1016/j.is.2018.05.004

Handayani, P. W., Hidayanto, A. N., Pinem, A. A., Hapsari, I. C., Sandhyaduhita, P. I., & Budi, I. (2017). Acceptance model of a Hospital Information System. International Journal of Medical Informatics, 99, 11–28. https://doi.org/10.1016/j.ijmedinf.2016.12.004

Hung, S.-Y., Ku, Y.-C., & Chien, J.-C. (2012). Understanding physicians’ acceptance of the Medline system for practicing evidence-based medicine: A decomposed TPB model. International Journal of Medical Informatics, 81(2), 130–142. https://doi.org/10.1016/j.ijmedinf.2011.09.009

Ifinedo, P. (2012). Understanding information systems security policy compliance: An integration of the theory of planned behavior and the protection motivation theory. Computers & Security, 31(1), 83–95. https://doi.org/10.1016/j.cose.2011.10.007

Jafari Navimipour, N., & Soltani, Z. (2016). The impact of cost, technology acceptance and employees’ satisfaction on the effectiveness of the electronic customer relationship management systems. Computers in Human Behavior, 55, 1052–1066. https://doi.org/10.1016/j.chb.2015.10.036

Kang, J.-W., & Namkung, Y. (2019). The information quality and source credibility matter in customers’ evaluation toward food O2O commerce. International Journal of Hospitality Management, 78, 189–198. https://doi.org/10.1016/j.ijhm.2018.10.011

Kim, T. G., Lee, J. H., & Law, R. (2008). An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model. Tourism Management, 29(3), 500–513. https://doi.org/10.1016/j.tourman.2007.05.016

Koh, J. H. L., & Kan, R. Y. P. (2020). Students’ use of learning management systems and desired e-learning experiences: are they ready for next generation digital learning environments? Higher Education Research & Development, 1–16. https://doi.org/10.1080/07294360.2020.1799949

Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628–642. https://doi.org/10.1016/S0377-2217(03)00125-5

Lee, S.-J., Choi, M. J., Rho, M. J., Kim, D.-J., & Choi, I. Y. (2018). Factors affecting user acceptance in overuse of smartphones in mobile health services: An empirical study testing a modified integrated model in South Korea. Frontiers in Psychiatry, 9, 658. https://doi.org/10.3389/fpsyt.2018.00658

Liaw, S.-S., & Huang, H.-M. (2013). Perceived satisfaction, perceived usefulness and interactive learning environments as predictors to self-regulation in e-learning environments. Computers & Education, 60(1), 14–24. https://doi.org/10.1016/j.compedu.2012.07.015

Lien, C.-H., Cao, Y., & Zhou, X. (2017). Service quality, satisfaction, stickiness, and usage intentions: An exploratory evaluation in the context of WeChat services. Computers in Human Behavior, 68, 403–410. https://doi.org/10.1016/j.chb.2016.11.061

Lin, H.-C., Chiu, Y.-H., Chen, Y. J., Wuang, Y.-P., Chen, C.-P., Wang, C.-C., … Ho, W.-H. (2017). Continued use of an interactive computer game-based visual perception learning system in children with developmental delay. International Journal of Medical Informatics, 107, 76–87. https://doi.org/10.1016/j.ijmedinf.2017.09.003

Lin, P., Li, M., Kong, X., Chen, J., Huang, G. Q., & Wang, M. (2018). Synchronisation for smart factory - towards IoT-enabled mechanisms. International Journal of Computer Integrated Manufacturing, 31(7), 624–635. https://doi.org/10.1080/0951192X.2017.1407445

Lin, W.-S., & Wang, C.-H. (2012). Antecedences to continued intentions of adopting e-learning system in blended learning instruction: A contingency framework based on models of information system success and task-technology fit. Computers & Education, 58(1), 88–99. https://doi.org/10.1016/j.compedu.2011.07.008

Lowry, P. B., & Wilson, D. (2016). Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility. The Journal of Strategic Information Systems, 25(3), 211–226. https://doi.org/10.1016/j.jsis.2016.05.002

Montesdioca, G. P. Z., & Maçada, A. C. G. (2015). Measuring user satisfaction with information security practices. Computers & Security, 48, 267–280. https://doi.org/10.1016/j.cose.2014.10.015

Mulhanga, M. M., & Lima, S. R. (2017). Podcast as e-Learning enabler for developing countries. In Proceedings of the 2017 9th International Conference on Education Technology and Computers - ICETC 2017 (pp. 126–130). New York, New York, USA: ACM Press. https://doi.org/10.1145/3175536.3175581

Mun, Y. P., Khalid, H., & Nadarajah, D. (2017). Millennials’ perception on mobile payment services in Malaysia. Procedia Computer Science, 124, 397–404. https://doi.org/10.1016/j.procs.2017.12.170

Namin, A. (2017). Revisiting customers’ perception of service quality in fast food restaurants. Journal of Retailing and Consumer Services, 34, 70–81. https://doi.org/10.1016/j.jretconser.2016.09.008

Normelindasari, D., & Solichin, A. (2020). Effect of system quality, information quality, and perceived usefulness on user satisfaction of webstudent applications to improve service quality for Budi Luhur University Students. In Proceedings of the 4th International Conference on Management, Economics and Business (ICMEB 2019). Paris, France: Atlantis Press. https://doi.org/10.2991/aebmr.k.200205.016

Nwankpa, J., & Roumani, Y. (2014). Understanding the link between organizational learning capability and ERP system usage: An empirical examination. Computers in Human Behavior, 33, 224–234. https://doi.org/10.1016/j.chb.2014.01.030

Pinem, A. A., Yeskafauzan, A., Handayani, P. W., Azzahro, F., Hidayanto, A. N., & Ayuningtyas, D. (2020). Designing a health referral mobile application for high-mobility end users in Indonesia. Heliyon, 6(1), e03174. https://doi.org/10.1016/j.heliyon.2020.e03174

Rahman, M. M., Deb, S., Carruth, D., & Strawderman, L. (2020). Using technology acceptance model to explain driver acceptance of advanced driver assistance systems (pp. 44–56). https://doi.org/10.1007/978-3-030-20503-4_5

Rana, N. P., Dwivedi, Y. K., Williams, M. D., & Weerakkody, V. (2015). Investigating success of an e-government initiative: Validation of an integrated IS success model. Information Systems Frontiers, 17(1), 127–142. https://doi.org/10.1007/s10796-014-9504-7

Rauschnabel, P. A., & Ro, Y. K. (2016). Augmented reality smart glasses: an investigation of technology acceptance drivers. International Journal of Technology Marketing, 11(2), 123. https://doi.org/10.1504/IJTMKT.2016.075690

Saha, P., Nath, A. K., & Salehi‐Sangari, E. (2012). Evaluation of government e‐tax websites: an information quality and system quality approach. Transforming Government: People, Process and Policy, 6(3), 300–321. https://doi.org/10.1108/17506161211251281

Samsurijal, H. (2019). The influence of service quality, distribution performance and customer orientation to customer satisfaction and its impact on corporate image (Study on water supply company Tirta Siak in Riau Province). Jour of Adv Research in Dynamical & Control Systems, Vol. 11(Special Issue-08), 1258–1270.

Santoso, D. S., & Bourpanus, N. (2019). Moving to e-bidding. Journal of Financial Management of Property and Construction, 24(1), 2–18. https://doi.org/10.1108/JFMPC-05-2018-0025

Sasongko, T. (2018). The role of employee motivation on the relationship between HRM practices and service quality in healthcare organization. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 15(01), 1. https://doi.org/10.31106/jema.v15i01.782

Sebetci, Ö. (2018). Enhancing end-user satisfaction through technology compatibility: An assessment on health information system. Health Policy and Technology, 7(3), 265–274. https://doi.org/10.1016/j.hlpt.2018.06.001

Seddon, P. B. (1997). A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, 8(3), 240–253. https://doi.org/10.1287/isre.8.3.240

Sheppard, M., & Vibert, C. (2019). Re-examining the relationship between ease of use and usefulness for the net generation. Education and Information Technologies, 24(5), 3205–3218. https://doi.org/10.1007/s10639-019-09916-0

Song, J., Migliaccio, G. C., Wang, G., & Lu, H. (2017). Exploring the influence of system quality, information quality, and external service on bim user satisfaction. Journal of Management in Engineering, 33(6), 04017036. https://doi.org/10.1061/(ASCE)ME.1943-5479.0000549

Sumaedi, S., Bakti, I. G. M. Y., Rakhmawati, T., Astrini, N. J., Widianti, T., & Yarmen, M. (2016). Factors influencing public transport passengers’ satisfaction: a new model. Management of Environmental Quality: An International Journal, 27(5), 585–597. https://doi.org/10.1108/MEQ-05-2015-0084

Sun, P.-C., Tsai, R. J., Finger, G., Chen, Y.-Y., & Yeh, D. (2008). What drives a successful e-Learning? An empirical investigation of the critical factors influencing learner satisfaction. Computers & Education, 50(4), 1183–1202. https://doi.org/10.1016/j.compedu.2006.11.007

Sun, S., Lee, P. C., Law, R., & Zhong, L. (2020). The impact of cultural values on the acceptance of hotel technology adoption from the perspective of hotel employees. Journal of Hospitality and Tourism Management, 44, 61–69. https://doi.org/10.1016/j.jhtm.2020.04.012

Svidronova, M. M., & Mikus, T. (2015). E-procurement as the ICT innovation in the public services management: case of Slovakia. Journal of Public Procurement, 15(3), 317–340.

Verma, S., Bhattacharyya, S. S., & Kumar, S. (2018). An extension of the technology acceptance model in the big data analytics system implementation environment. Information Processing & Management, 54(5), 791–806. https://doi.org/10.1016/j.ipm.2018.01.004

Wang, Y.-S. (2008). Assessing e-commerce systems success: a respecification and validation of the DeLone and McLean model of IS success. Information Systems Journal, 18(5), 529–557. https://doi.org/10.1111/j.1365-2575.2007.00268.x

Zaied, A. N. H. (2012). An integrated success model for evaluating information system in public sectors. Journal of Emerging Trends in Computing and Information Sciences, 3(6), 814–825.

Zhang, R., Li, G., & Sun, Z. (2014). Relationship between consumer innovativeness and internet banking acceptance. In 2014 International Conference on Management Science & Engineering 21th Annual Conference Proceedings (pp. 308–314). IEEE. https://doi.org/10.1109/ICMSE.2014.6930245




DOI: http://dx.doi.org/10.31106/jema.v17i2.9044

Article Metrics

Metrics Loading ...

Metrics powered by PLOS ALM

Refbacks

  • There are currently no refbacks.


Copyright (c) 2020 JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen is indexed by:

        

JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen also registered in ICI (Index Copernicus International) as N/I Journal

 

Creative Commons License
JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen is licensed under a Creative Commons Attribution 4.0 International License