PRISMANTORO, B. PENGARUH SERVICE QUALITY DAN E-CRM TERHADAP LOYALITAS KONSUMEN MELALUI KEPUASAN KONSUMEN (Studi Empirik PT Infinity Financial Service). Jurnal Ilmu Manajemen (JIMMU), [S. l.], v. 5, n. 2, p. 153–162, 2020. DOI: 10.33474/jimmu.v5i2.8899. Disponível em: https://riset.unisma.ac.id/index.php/jimmu/article/view/8899. Acesso em: 24 aug. 2026.