Strategy For Improving The Quality of Public Services In Permit Management in Article 4 of Law Number 25 of 2009 Concerning Public Service
DOI:
https://doi.org/10.33474/hukeno.v7i3.20848Keywords:
Public Services, Rental Transportation, LicensingAbstract
Problems arise in improving the quality of public service delivery regarding rental transport licensing at the East Seram-Maluku Regency Transportation Service, which are still hampered by a lack of human resources in providing good service, accompanied by a lack of service infrastructure so that the licensing implementation system cannot work properly. as well as a lack of supervision of public transportation activities on the highway so that it is not orderly in providing services to the community. This writing is motivated by the existence of problems, namely related to strategies to improve the quality of public services in Licensing Management at the East Seram Regency Transportation Agency, then procedures for improving the quality of public service delivery in Licensing Management at the East Seram Regency Transportation Agency, as well as the inhibiting factors for improving the quality of public service delivery and management Licensing at the East Seram Regency Transportation Department. The type of research carried out by this author is qualitative descriptive research. The data collection technique used in this study was obtained through the Library Studies and Field Studies conducted by interviews and observations. And analyzed qualitatively by combining library research and field research.
References
Arif Budiman dan PH. Quars Van Ufford. 1998. Krisis Tersembunyi Dalam Pembangunan Birokrasi Dalam Negera Berkembang. Jakarta: Gramedia. Hlm. 39.
George Frederickson. 1987. Administrasi Negara Baru. Jakarta: LP3ES.
Kamaruddin Sellang. 2009. Strategi Dalam Peningkatan Kualitas Pelayanan Publik Dimensi, Konsep, Indikator dan Implementasinya. Pasuruan: CV. Penerbit Qiara Media.
Lijan Poltak Sinamba. Dkk. 2019, Reformasi Pelayanan Publik, Teori, Kebijakan, Dan Implementasi. Jakarta: Bumi Aksara.
M. Agus Santoso. 2014. Hukum Moral dan Keadilan Sebuah Kajian Filsafat Hukum. Cetakan Ke-2. Jakarta: Kencana.
M. Mas’ud Said, 2007, Birokrasi Dinegara Birokratis, Malang: UMM Press.
Marnawati, dkk, Strategi Peningkatan Kinerja Pelayanan Publik Pada Kantor Kecamatan Bengalon Kabupaten Kutai Timur, Prediksi, Vol. 21, No. 1.
Muhammad Agus Yusof Dan Rusman Ghazali. 2004. Otonomi Daerah, Partisipasi Dan Good Governance, Jurnal Ilmu Sosial Dan Politik, LABSOSPOL FISIP UNHAS.
Sedarmayanti. 2009. Reformasi Administrasi Publik, Reformasi Birokrasi, Dan Kepemimpinan Masa Depan. Bnadung: Refika Aditama.
Sedarmayanti. 2019. Reformasi Adminstrasi, Reformasi Birokrasi Dan Kepemimpinan Masa Depan” (Mewujudkan Pelayanan Prima Dan Kepemerintahan Yang Baik). Bandung: PT. Refika Aditama.
Dinas Perhubungan Kabupaten Seram Bagian Timur. Diakses Pada Tanggal 14 Juli 2023 Pukul 06.12. Dari: perhubungan https://dishub.serambagiantimurkab.go.id/profil-dinas/
Undang-Undang Dasar Negara Republik Indonesia tahun 1945.
Undang-undang Nomor 25 tahun 2009 tentang Pelayanan Publik.
Peraturan Bupati Seram Bagian Timur Nomor 8 Tahun 2017 Tentang Penyelenggaraan Izin Angkutan Sewa Tidak Dalam Trayek Pada Daerah Kabupaten Seram Bagian Timur.
Peraturan Daerah Seram Bagian Timur Nomor 06 Tahun 2012 Tentang Retribusi Izin Trayek.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Jurnal Hukum dan Kenotariatan
This work is licensed under a Creative Commons Attribution 4.0 International License.
Jurnal Hukum dan Kenotariatan issued by the Postgraduate Notary Masters Program at the Universitas Islam Malang apply the Copyright and License provisions under Lisensi Creative Commons Atribusi 4.0 Internasional.