Implementasi Total Quality Management (TQM) Dalam Peningkatan Kualitas Program I’dad Lughawi

Abstract

This study examines the application of Total Quality Management (TQM) in improving the quality of the I’dad Lughawi Program at Ma’had Khalid bin Walid, the Muhammadiyah Tarjih Ulama Education (PUTM) program, at Muhammadiyah University of Mataram. This study is motivated by the growing need for quality assurance in ma’had-based higher education programs, particularly Arabic language preparation programs, which serve as the foundation for academic development and the training of future religious scholars. Previous studies on TQM in educational institutions have generally focused on public schools or the management of Islamic boarding schools (pesantren), with limited attention paid to integrated ma’had programs that combine academic preparation and the training of future religious scholars. This study distinguishes itself by exploring the implementation of TQM in an integrated I’dad Lughawi Program that emphasizes the strengthening of language competencies and character development. In this study, the researcher employed a qualitative approach with a case study design; data were collected through interviews, observations, and document analysis involving program administrators, ustadz, musyrif, and thalabah. The research findings indicate that TQM is implemented through a structured management cycle, encompassing planning, execution, evaluation, and continuous improvement. The key principles of TQM identified include a focus on customers, the involvement of all stakeholders, data-driven evaluation, and continuous improvement. This study concludes that the implementation of TQM contributes significantly to improving the quality of Arabic language learning as well as strengthening the holistic development of students in the I’dad Lughawi Program.