Online Services Based On The Singa Karmila Application For Passport Processing At The Class I Immigration Checkpoint (Tpi) Malang Immigration Office

Authors

  • Nur Aisyah Khumairoh Universitas Islam Malang
  • Wahyu Pramudiya Universitas Islam Malang
  • Hafid Barka Amrullah Universitas Islam Malang
  • Puspasari Puspasari Universitas Islam Malang
  • Ayu Soraya Universitas Islam Malang

DOI:

https://doi.org/10.33474/percipience.v1i2.24836

Keywords:

public service innovation, e-government, passport service, management information system

Abstract

This study examines the implementation and effectiveness of the SINGA KARMILA application, a digital-based public service innovation developed by the Class I TPI Malang Immigration Office to improve passport processing services. Using a descriptive qualitative approach, data were collected through structured interviews and literature review. Findings reveal that SINGA KARMILA successfully enhances administrative efficiency by integrating various services—including passport registration, status tracking, visa processing, and foreigner reporting—within a centralized Management Information System (MIS). The application significantly reduces queuing times, increases service transparency, and minimizes direct physical interactions, leading to higher public satisfaction. Furthermore, MIS integration strengthens organizational performance through improved coordination, systematic data management, and more effective decision-making. Despite these benefits, the system’s performance remains dependent on user digital literacy, internet stability, and ongoing technical maintenance. Overall, SINGA KARMILA contributes positively to e-government development, supporting accessible, responsive, and accountable immigration services in Malang.

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Published

2022-03-20

How to Cite

Khumairoh, N. A., Pramudiya, W., Amrullah, H. B., Puspasari, P., & Soraya, A. (2022). Online Services Based On The Singa Karmila Application For Passport Processing At The Class I Immigration Checkpoint (Tpi) Malang Immigration Office. PERCIPIENCE International Journal of Social, Administration, & Entrepreneurship, 1(2), 106–112. https://doi.org/10.33474/percipience.v1i2.24836

Issue

Vol. 1 No. 2 (2022): PERCIPIENCE

Section

Articles

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Copyright (c) 2022 Nur Aisyah Khumairoh, Wahyu Pramudiya, Hafid Barka Amrullah, Puspasari Puspasari, Ayu Soraya

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Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.