SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS

Authors

  • Kurnia Hadi Putra Institut Teknologi Adhi Tama Surabaya, Indonesia
  • Ita Suhermin Ingsih Civil Engineering Department, University of Islam Malang, Indonesia
  • Bambang Wahyudi Institut Teknologi Adhi Tama Surabaya, Indonesia

DOI:

https://doi.org/10.33474/jice.v2i1.11273

Keywords:

IPA, CSI, Passenger Satisfaction, Ship

Abstract

Transport intends to ease the movement from one place to another. KMP Dharma Bahari Sumekar III belongs to one of transport facilities operated at Kalianget Port in Sumenep.This research aimed at investigating the satisfaction level of passengers taking KMP Dharma Bahari Sumekar III by implementing the methods of Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). The research result indicated several essential attributes i.e. Quadrant II (toilet cleanliness in KMP Dharma Bahari Sumekar III and facility convenience for passengers in KMP Dharma Bahari Sumekar III and Quadrant II (safety in KMP Dharma Bahari Sumekar III, cleanliness in KMP Dharma Bahari III, the ability of officer in KMP Dharma Bahari Sumekar III to respond fast the emergent problems and be responsible on the safety and cozines of passengers). Meanwhile, the result of CSI method obtained 71,47%.

References

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Published

2021-06-24

How to Cite

Putra, K. H., Ingsih, I. S., & Wahyudi, B. (2021). SATISFACTION LEVEL OF PASSENGERS, SERVICE & FACILITY OF KMP DHARMA BAHARI SUMEKAR III BY IPA AND CSI METHODS. Journal Innovation of Civil Engineering (JICE), 2(1), 51–58. https://doi.org/10.33474/jice.v2i1.11273

Issue

Vol. 2 No. 1 (2021)

Section

Articles

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Journal Innovation of Civil Engineering (JICE) with registration number ISSN 2775-5592 (online) published by Universitas Islam Malang by applying for copyright and License.


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