Illocutionary act between barista and customers in starbucks coffee shop at Changi airport
Abstract
This research primarily aimed to analyse the types of the illocutionary act proposed by Searle (1979), secondly to find the dominant type produced by both sides, between barista and customers’ utterances at Starbucks coffeeshop Changi Airport. This research applied observational method and non-participatory technique as the way collecting the data. The design of this research were qualitative and quantitative research. Qualitative research is applied to analyse the data in the form text. In contrast, quantitative research used to count the number of utterances, to conclude which types of illocutionary acts find dominantly during the conversation. It was found that directive, representative, and expressive types were in the utterances. Meanwhile, commissive and declaration type did not find in the utterances. The result from this study showed that directives illocutionary act as the most frequently found in utterances, because the communication which takes place in coffeeshop between the baristas and customers usually only needed to ordering and just give information (informing).
Full Text:
PDFReferences
Austin, J. L. (1975). How to Do Things with Words (Second Edi). Cambridge: Harvard University Press.
Cutting, J. (2002). Pragmatics and Discourse: A Resource Book for Student. London: Routledge.
Searle, J. R. (1979). Expression and Meaning: Studies in the Theory of Speech Acts. New York: Cambridge University Press.
Simon, S., & Cartis, D. (2015). Analysis and Classification of Directions in Written Advertisements. Procedia - Social and Behavioral Science. https://doi.org/10.1016/j.sbspro.2015.06.034
Yule, G. (1996). Pragmatics. New York: Oxford University Press.
Yule, G. (2010). The Study of Language (Fourth Edi). Edinburgh: Cambridge University Press.
Yuniati, M. (2013). Expressive Illocutionary Acts Identified in the Newly-Married Couple Drama Script. Humanis - Journal of Arts and Humanities, 2(3). Retrieved from https://ojs.unud.ac.id/index.php/sastra/article/view/5006
DOI: http://dx.doi.org/10.33474/j-reall.v1i2.6923
Refbacks
- There are currently no refbacks.
Copyright (c) 2020 Isbandi Isbandi, Nurma Dhona Handayani
Journal of Research on English and Language Learning (J-REaLL) is indexed by

This work is licensed under a Creative Commons Attribution 4.0 International License