Illocutionary act between barista and customers in Starbucks coffee shop at Changi airport


  • Isbandi Isbandi Putera Batam University
  • Nurma Dhona Handayani Putera Batam University



pragmatic, speech act, illocutionary act


This research primarily aimed to analyse the types of the illocutionary act proposed by Searle (1979), secondly to find the dominant type produced by both sides, between barista and customers' utterances at Starbucks coffeeshop Changi Airport. This research applied observational method and non-participatory technique as the way collecting the data. The design of this research were qualitative and quantitative research. Qualitative research is applied to analyse the data in the form text. In contrast, quantitative research used to count the number of utterances, to conclude which types of illocutionary acts find dominantly during the conversation. It was found that directive, representative, and expressive types were in the utterances. Meanwhile, commissive and declaration type did not find in the utterances. The result from this study showed that directives illocutionary act as the most frequently found in utterances, because the communication which takes place in coffeeshop between the baristas and customers usually only needed to ordering and just give information (informing).

Author Biographies

Isbandi Isbandi, Putera Batam University



Nurma Dhona Handayani, Putera Batam University




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Searle, J. R. (1979). Expression and Meaning: Studies in the Theory of Speech Acts. New York: Cambridge University Press.

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Yule, G. (2010). The Study of Language (Fourth Edi). Edinburgh: Cambridge University Press.

Yuniati, M. (2013). Expressive Illocutionary Acts Identified in the Newly-Married Couple Drama Script. Humanis - Journal of Arts and Humanities, 2(3). Retrieved from




How to Cite

Isbandi, I., & Handayani, N. D. (2020). Illocutionary act between barista and customers in Starbucks coffee shop at Changi airport. Journal of Research on English and Language Learning (J-REaLL), 1(2), 142–148.