Public Service Analysis Regarding Regional Licensing in Malang City

Authors

  • Dimas Hidayat Afiatno Universitas Islam Malang
  • Muhammad Angki Maulana Universitas Islam Malang
  • Dwi Afriska Universitas Islam Malang
  • Miftahul Ainun Azizah Universitas Islam Malang
  • Tantia Dewi Febrika Universitas Islam Malang

DOI:

https://doi.org/10.33474/percipience.v1i2.24831

Keywords:

Management of License Letters, Management, Information System

Abstract

This research was carried out at the Malang City Public Service Mall, in this study discusses the licensing given by public officials in the form of government that is expected for activities that generally require an official license. Data collection techniques use observation, interviews, documentation, and distributing questionnaires. The purpose of this study is to analyze the quality of public services in the field of licensing. The implementation of services provided to the community has met the standard service procedures. The service period is fast and continues to be maximized by service officers and technical officers related in issuing building permits. In the Malang City Public Service Mall, it has also used an online website in the form of Online Single Submission (OSS) to make it easier for the public to make various submissions, besides that it can also be a form of community aspiration to the Public Service Mall in Malang City.

References

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Puspitosari, H., et al. (2011). Public service philosophy. Malang: Setara Press & National Network of People Caring for Public Services.

Pudyatmoko, Y. S. (2009). Problem licensing and improvement efforts. Jakarta: PT Grasindo.

Ridwan, J., & Sudrajat, A. S. (2009). Administrative law.

Sutedi, A. (2010). Licensing law in the public service sector. Jakarta: Sinar Grafika.

State and Public Service Policy. Bandung: Nuances.

Undang-Undang Republik Indonesia Nomor 39 Tahun 1999 tentang Hak Asasi Manusia.

Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik.

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Published

2022-03-08

How to Cite

Afiatno, D. H., Maulana, M. A., Afriska, D., Azizah, M. A., & Febrika, T. D. (2022). Public Service Analysis Regarding Regional Licensing in Malang City. PERCIPIENCE International Journal of Social, Administration, & Entrepreneurship, 1(2), 85–90. https://doi.org/10.33474/percipience.v1i2.24831

Issue

Vol. 1 No. 2 (2022): PERCIPIENCE

Section

Articles

License

Copyright (c) 2022 Dimas Hidayat Afiatno, Muhammad Angki Maulana, Dwi Afriska, Miftahul Ainun Azizah, Tantia Dewi Febrika

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.