Peningkatan kapasitas dan penilaian mandiri kinerja pelayanan publik
DOI:
https://doi.org/10.33474/jipemas.v4i1.7787Keywords:
training, self-assessment, public service performanceAbstract
The implementation of this activity aims to increase the capacity of public service providers in carrying out public services and assist in carrying out an self assessment of the performance of public services.Training and mentoring activities are followed by public service providers in Balai Besar Pelaksanaan Jalan Nasional VIII Jawa Timur. Methods of carrying out activities that include: i) Desk documents; ii) Training; and iii) Assistance. The implementation of activities begins and is based on the evaluation results of the PANRB Ministry. The output of the implementation of this activity can contribute to improving the performance of public services with the support and availability of various public service documents including: public service standard documents, improving the implementation of public satisfaction surveys, and improving public service information on the BBPJN VIII website. The results of the training and mentoring show an increase in the performance of public services from 2.72 (Score C) to 3.50 (Score B). The evaluation of training and mentoring activities showed a result of 88.67% with very good training performance.References
Aristanto, E. (2019). Panduan Penilaian Kinerja Unit Penyelenggara Pelayanan Publik. Fakultas Ekonomi dan Bisnis, Universitas Merdeka Malang.
Aristanto, E., & Damayanti, I. (2020). Panduan Pelaksanaan Survei Indeks Kepuasan Masyarakat (IKM) Bagi Unit Penyelenggara Pelayanan Publik Lingkungan Sekretariat Jenderal Kementerian Pekerjaan Umum dan Perumahan Rakyat. Fakultas Ekonomi dan Bisnis Universitas Merdeka Malang.
Ginarta, K., Irawanto, & Jamili, M. (2017). Kinerja Pegawai Dalam Pelayanan Publik Pada Dinas Pendapatan Daerah Kabupaten Barito Timur. Administraus - Jurnal Ilmu Administrasi Dan Manajemen, 1(1), 26–39. https://ejournal.stiabinabanuabjm.ac.id/index.php/administraus/article/view/8
Govindaraju, R., Wiratmadja, I. I., & Haryana, A. (2016). Pengembangan Model Evaluasi Kualitas Layanan Sistem E-Government. Jurnal Manajemen Teknologi, 15(2), 196–205. https://doi.org/10.12695/jmt.2016.15.2.6
Hadi, K., Asworo, L., & Taqwa, I. (2020). Inovasi Dialogis: Menuju Transformasi Pelayanan Publik Yang Partisipatif (Kajian Sistem Pelayanan Malang Online). Journal of Government and Civil Society, 4(1), 115–129. https://doi.org/10.31000/jgcs.v4i1.2438
Indriyanti, D. (2018). Menakar tingkat kepuasan masyarakat terhadap pelayanan publik plat merah di kabupaten bogor. Jurnal Inspirasi, 9(2), 63–71. https://doi.org/10.35880/.v9i2.3
Ismiyarto. (2017). Penilaian Kinerja Unit Pelayanan Pada Organisasi Publik. Jurnal Ilmu Pemerintahan Suara Khatulistiwa, 2(2), 12–29. https://doi.org/10.33701/jipsk.v2i2.923
Kartikaningdyah, E. (2012). Analisis Indeks Kepuasan Masyarakat Terhadap Pelayanan Publik Pada BP2T Kota Tanjungpinang. Jurnal Integrasi2, 4(2), 136–147. https://jurnal.polibatam.ac.id/index.php/JI/article/view/222
Kurniawan, R. C. (2016). Inovasi Kualitas Pelayanan Publik Pemerintah Daerah. FIAT JUSTISIA:Jurnal Ilmu Hukum, 10(3), 569–586. https://doi.org/10.25041/fiatjustisia.v10no3.794
Nuriyanto. (2014). Penyelenggaraan Pelayanan Publik Di Indonesia, Sudahkah Berlandaskan Konsep “Welfare State� Jurnal Konstitusi, 11(3), 428–453. https://doi.org/10.31078/jk%25x
Setyowati, K., Susiloadi, P., & Suryawati, R. (2019). Peningkatan Kualitas Pelayanan Pdam Dalam Mewujudkan Smart Living Improving. Spirit Publik, 14(1), 16–25. https://jurnal.uns.ac.id/spirit-publik/article/view/34000
Sururi, A. (2020). Kinerja Implementasi Pelayanan Publik Pemerintah Kecamatan di Kota Cilegon. ARISTO, 8(1), 137–164. https://doi.org/10.24269/ars.v8i1.2266
Sutopo. (2014). Pentingnya Tata Informasi Tentang Pelayanan Publik Bagi Masyarakat. Journal of Rural and Development, 5(1), 15–26. https://jurnal.uns.ac.id/rural-and-development/article/view/916
Yunus, M. (2018). Birokrasi Dalam Konteks Kinerja Pelayanan Publik Prima. Jurnal Administrasi Dan Kebijakan Publik, 8(1), 26–50. https://doi.org/10.33558/akp.v8i1.1494
Downloads
Published
How to Cite
Issue
Section
License
.